Verified Reviews for Rethink

5.05 04/22/2025 Krizia Faraj

I would totally recommend them. I have easy access to the system, and Rachel is helpful and very on top of things.

5.05 04/09/2025 Shane Knoll

I love it. The interface is pretty easy to use. The staff have been great.

5.05 04/07/2025 Lacey Linaja

Rethink is a lot better than CentralReach for scheduling, adding authorizations, and not having any data duplication issues.

5.05 04/04/2025 Janeissy Fernandez

I really like Rethink and the program library. Everyone has been amazing—Rachel Keizure, ChelseaLarson, Brandy Pitcher, an Carry Gray have all been excellent and very kind. I have nothing but good things to say. As a behavior analyst, I always recommend Rethink because it is easier, more straightforward, and simple.

5.05 04/02/2025 Verified Buyer

We are really happy with it. It's very easy to use. It has everything we need, and it's very professional.

5.05 03/21/2025 Lauren McLoughlin

I like having the schedule, program, and billing all on one platform.

5.05 03/19/2025 Carla Tellez

It's easy to get the data in, easy to get the reports, and easy for anyone to learn.

5.05 03/12/2025 Chetan Dalsaniya

I've been really happy with Rethink overall, I really enjoy using the system.

5.05 02/26/2025 Latesha Coulter

It's been very helpful in streamlining the process of capturing session notes, data, and doing billing and payroll reports.

5.05 02/26/2025 Ronnie DePompeis

We had such a great training experience with Rethink. Scott and Kate were our trainers and they were both just fantastic at what they did. Scott especially, you could tell he really loves what he's doing. He's got answers for your questions before you can even think to ask them.

5.05 02/21/2025 Danielle Archer

I think that it really speaks to the ABA community and its a really good tool for assisting behavior analysts. From what I can tell amongst other BCBAs from other companies, Rethink is one of the more preferred systems out there.

5.05 02/20/2025 Yijun Chen

It's a pretty comprehensive system and the data entry is really good, as well.

5.05 02/19/2025 Liz Welch

It's cost effective, it's easy and it's adaptable. I think there is maybe less variety sometimes, compared to some other systems. But, for what you can get for the cost, Rethink is well worth it.

5.05 02/04/2025 Sagar Tellez

This is really a great system to use to get online and away from using pencil and paper for everything. I think it has a lot of great customization options, which is really helpful because different clients have different needs.

5.05 01/16/2025 Oneida Berrios

I think Rethink is very easy to use and I was especially satisfied with the support. The ladies I worked with were all willing to help at any time.

5.05 01/14/2025 Nick Claymore

I would definitely refer others to Rethink from what I've experienced so far. It's been a really easy process. The only reason I haven't done more with what's offered is because I work full time at my other job and haven't had a lot of time to give to my private practice. Once I do, I will definitely start using a lot more of Rethink and the data collection aspects. It's all felt very streamlined and everyone has been really personable so far.

5.05 01/06/2025 Tiffany W.

I think it's a very good ABA platform, overall. I also think the resources that are provided are great. Especially for things like getting an RBT certification, there are many resources in place to help you get there.

5.05 12/10/2024 Rachel Hazel

The system is pretty easy to use. I haven't really run into any problems with it, no issues getting clients set up or anything like that. I like that it's a pretty comprehensive system that had a program library built in from the start, that's a huge deal to me. I can add programs into it if I want but I like that it came with plenty built in.

5.05 12/09/2024 Luz Jean

I find Rethink to be very user-friendly and comprehensive. When I think about other data collection methods out there, there are a lot of hoops to jump through. But, with Rethink everything is very easy, inputting protocols, scheduling, filling out notes, etc. I feel like the whole platform is user-friendly.

5.05 11/15/2024 Stacie Dizzley-Streeter

I refer people to Rethink all the time. I've been using Rethink for the past seven years and I love it.

5.05 11/08/2024 Jessica Schueler

Rethink has really good training and support. I think it's a very easy system to use, much easier than Central Reach which we've used in the past. Rethink is just much nicer overall.

5.05 11/07/2024 Tonette Murphy

Rethink is a very easy to use and comprehensive system. If I need any assistance, all I have to do is reach out for support and someone is there to help. I'm really grateful to have their services. I am starting a group for other BCBAs and Rethink is going to be what we use for our data collection.

5.05 11/04/2024 Bobby Harris

I'm very satisfied with the training and support. It just takes so long to get things going. It takes a while to get to where you need to in order to join the billing process. It's been quite a while and for a small company, that can be a detriment. That's the only hiccup we've had, though. I think the two trainers we had, I believe their names were Michelle and Brandy, I think they were excellent. Once they got involved and started working with us, it was smooth sailing. I can't complain at all about them.

5.05 10/04/2024 Fayrus Duale

I thought the training was really sufficient and they really did a good job with that. Additionally, the system does everything we need it to. It seems to have what we're looking for.

5.05 09/10/2024 Charity Aves

I think the accessibility of the program is great. It's easy to access and quite understandable compared to other portals.

5.05 09/09/2024 Cassidy Stone

We only use a few of the applications to be honest, we don't use every feature. If it could be consolidated, that'd be great. There are quite a few things to accidentally click on that we wouldn't ever use, so it'd be nice to be able to customize what is shown to me. We had a training session at one point with all of the campus directors and Rethink gave us a quick rundown on how to use everything. It was pretty straightforward, I haven't run into any issues so far. Everything has been pretty great. Neither myself or my staff has had any issues with the system and we all find it to be very simple and easy to use.

5.05 09/06/2024 Manuela Molina

I love the support and how user-friendly it is for clinicians, RBTS, BCBAs, the whole team. There are a few features I would add, but overall I'm very happy.

5.05 09/05/2024 Verified Buyer

I've been very satisfied with all that Rethink offers. On the occasion that I do have an issue, I make a phone call and get very quick solutions. They're very helpful and the whole company has been satisfied with Rethink.

5.05 09/04/2024 Marcia Henry

I'm able to reach out to different people there whenever I need help. When I was going through the portal, I realized there are a lot of materials there that we can we can work with, that our staff is able to work with. They also reach to to people in a timely manner. Even the billing team, I'm able to reach out to.

5.05 09/04/2024 Paula Arciniegas

It's very user-friendly. The customer service has been really good, as well.

5.05 09/03/2024 Grace Gatau

It's worked really well for me as a system, overall. The ease of use is a big positive for me.

5.05 08/15/2024 Verified Buyer

Kelsey, our support manager, is great. She's always responsive, she's really great all around. I'm really happy with Rethink and have had a good experience with them.

5.05 08/08/2024 Verified Buyer

I find that it's a very comprehensive platform.

5.05 08/07/2024 Tina Smith

I've referred Rethink many times. For me, as a behavior analyst, it's really the one that gives me everything I need. It's very easy and the support is amazing. Anytime I've ever emailed anybody or asked for any help, they always get back to me right away and either tell me what to do to fix the problem or they fix the problem themselves. I've been very happy with it. I know it has a lot more capabilities than I've even scratched the surface of. When I go to conferences or talk to other clinic owners, Rethink is pretty much what everyone is using. I see it on online forums even, where Rethink is mentioned positively. I think people that aren't using it are probably going migrate to it eventually.

5.05 08/06/2024 Verified Buyer

Rethink is the best at helping us. Out here in Washington state, the ability to be able to write session notes quickly and effectively is a huge deal to us.I am very happy with Rethinks services.

5.05 08/05/2024 Verified Buyer

I like Rethink because it's all in one, I don't have to use two separate forms of software. It's a very comprehensive system.

5.05 07/22/2024 Verified Buyer

It's a really easy system to use. Apart from the issues I have with the support team, I've been very happy with Rethink.

5.05 07/19/2024 Skylar Radford

They're great. I love how much Rethink encompasses, everything is all in one. It has a really good range of features on both the clinical and administration side.

5.05 07/17/2024 Lucretia Davis

I would definitely refer Rethink based off the experiences we've had so far, mainly due to the ease of using the system.

5.05 07/12/2024 Jason Canlas

You do have to really study and learn the system, but then when you do, it's very easy to use. The training we received was very thorough and everyone was helpful. We looked into a lot of other, similar systems but Rethink is definitely the best option we found out there.

5.05 06/24/2024 Mike Cheeseman

Everything about Rethink is very intuitive.

5.05 06/24/2024 Ingrid Escobar

So far, everything is looking pretty good. I will say I haven't been using Rethink for an awfully long time. It's pretty easy to use once you're used to it. After using other platforms, I've found Rethink to be the easiest to use. Comparing it especially to Central Reach, Rethink is way easier.

5.05 06/24/2024 Jalen Jackson

The program keeps us extremely organized. It gives us unlimited scheduling and that's a bonus because we have different business so it's really easy to get that into play. Also, we really like the Excel worksheet where you can just export all of the information into an Excel sheet with no issues. We've also really taken advantage of the RBT courses. It keeps us organized, everything is in one.

5.05 06/21/2024 Carli Joiner

I love how simple and easy the platform is to use. I recently started my own company and I chose to use Rethink at my own company, after having used it in the past.

5.05 06/20/2024 Wendy Pagell

It's pretty comprehensive and user-friendly. I've been very lucky to have really good trainers and support staff to answer my questions. I also think it's cost-effective. To be able to set up clients, set up staff, and all that stuff in Rethink is pretty self-explanatory and user-friendly.

5.05 06/18/2024 Bryant Ragsdale

It didn't take long to figure out how to use the system. I was working with a company that used it, and I liked the system enough that when I branched out on my own I bought it for myself as a sole proprietor. I use it to work with adults with special needs.

5.05 06/14/2024 Verified Buyer

We really enjoy Rethink. The RBTs use it to manage data. I think the only thing I have some problems with is getting the program to put in the target. Sometimes it works better than others but other times, it doesn't stick with the baseline.

5.05 05/08/2024 Verified Buyer

The system is very user-friendly and the training was great. It accomplishes everything that we need it to. It has a great library of lesson plans that you can choose from.

5.05 05/07/2024 Kaylee Bihm

I think the care coordination and support when I was getting things off the ground was great and easy to access. I'm a small business and it was very user friendly. I've also worked with a larger business that used Rethink and it was very easy there, as well. The billing option has been life changing. Having it all in one system is really convenient.

5.05 05/07/2024 Jacquelin Jackson

I thought the training at the beginning was really helpful and typically support has been very quick to respond. The only thing that can be confusing is there are many different people who handle different things for support. So, sometimes I have to get passed around to the correct person. Once I am speaking to the right person though, they always get things handled for me.

5.05 04/16/2024 Amy P.

I've been very happy with the services so far. I like how it's customizable, we're able to add features to make the system work for our specific organization.

5.05 04/12/2024 Emma Malmgren

I like the compatibility of being able to use it online and on an app. It's compatible across multiple devices which is really a big deal in certain situations. Being able to modify the graphs is very nice, as well. Being able to pull a report showing customized and specific data is a feature we were not able to find in other, similar, programs.

5.05 04/11/2024 Tonette Murphy

I would recommend them because it is a very comprehensive system to use, especially if you are a small business. It's very hands-on. Someone is always reaching out when new updates or training opportunities come up.

5.05 04/10/2024 Craig Domanski

The support team has been excellent, we honestly don't utilize them enough. We love Rethink. I was around before there were things like Rethink so I love to see things like this advance and improve and I'm glad to be able to offer my opinions to help with that.

5.05 04/10/2024 Cheryl Evans

It's easy to use and Rethink accommodates us for our quirky needs.

5.05 04/05/2024 Jessica Schueler

We had Central Reach before and Rethink has been great, especially compared to them. It's been really good so far.

5.05 04/03/2024 Jason Giansanti

I already do recommend them actually. It does meet the standards for most insurance companies and you have EVV compliance which is very uncommon in ABA software.

5.05 03/18/2024 Stacie Dizzley-Streeter

I've been using Rethink for years. It's user friendly and customer support is really great.

5.05 03/18/2024 Laura Greco

I think it's extremely user friendly, and everybody here is always able to find support when needed.

5.05 03/13/2024 Sharon Southard

It's easy to use. It's definitely good for the value, not too expensive. I've really been enjoying using it, my staff has been, too. They were a little hesitant at first but it's a lot easier and more user friendly than Central Reach.

5.05 03/05/2024 Verified Buyer

Rethink offers a lot of support and training. The system can do a lot.

5.05 03/01/2024 Jason Taylor

Their service is a 10 out of 10 for me.

5.05 02/23/2024 Leslie Self

I've been using it for years and it's always been very easy to use.

5.05 02/23/2024 Colleen Meyers

Because of the training and support. If we have a question it's easy to get ahold of someone and get an answer right away.

5.05 02/21/2024 Denise Spata

It's one of the more user friendly systems out there. I also like the ease of reaching out to support.

5.05 02/21/2024 April Robinson

Because there are so many features to the Rethink platform. We use it for scheduling, training and data collection. It's convenient to have it all in one place.

5.05 01/30/2024 Justin Freeman

They work with us with any issues we've had and the system is easy to use.

5.05 01/05/2024 Victor Burton

I already have referred people actually.I've tried a few other programs and this is the best of the options.

5.05 01/04/2024 Verified Buyer

Already referred someone actually,it was easy to use and we got our credentialing under way in under 30 days.

5.05 01/03/2024 Verified Buyer

I have very little time and lot of things to do. Being able to go to billing and scheduling and programming all at once makes the most sense and Rethink allows me to do so.

5.05 12/15/2023 Dorothy Williams

Rethink's system is user-friendly and a time-saver.

5.05 11/29/2023 Monica Castro

Rethink's system is user-friendly and easily accessible.

5.05 11/21/2023 Danai Diaz

The system is user-friendly and provides the resources we need.

5.05 11/21/2023 Jennifer Espinal

Rethink's system is easy to use, and keeps all information in the same place.

5.05 11/14/2023 Brandi Hernandez

Rethink's training is interactive and to the point. The system is also user-friendly.

5.05 11/09/2023 Karstein Wendling

Having data collection and appointment information through the same system is awesome.

5.05 11/08/2023 Eric Njoroge

We've been with Rethink for six or seven years and the system is very user-friendly compared to their competitors.

5.05 11/07/2023 Verified Buyer

The RBT training is comprehensive and user-friendly.

5.05 11/06/2023 Verified Buyer

Rethink's system encompasses billing and payroll, which is incredibly helpful.

5.05 11/01/2023 Monica Castro

I've been using Rethink for a long time and am happy with the services provided.

5.05 11/01/2023 Darien Evans

Rethink is a user-friendly system, and we've had great experiences with them so far.

5.05 10/31/2023 Thara Srikanth

Rethink is a good tool to use for data selection and the support system is good.

5.05 10/31/2023 Jennifer Agganis

Rethink's system is user-friendly and they provide great customer support.

5.05 10/31/2023 Verified Buyer

I get feedback from the people on my end that it is easy to use and it seems to be doing what we need.

5.05 10/27/2023 Verified Buyer

I have no interest in switching over to any other software program. I'm a huge fan on Rethink.

5.05 07/20/2023 Julia Kyle

It has done great things for the company. We love it.

5.05 07/06/2023 Verified Buyer

It's very user friendly and logical. That's from my end, the administrative and billing end. It may be different on the clinical end.

5.05 06/01/2023 Denise Spata

Rethink is one of the easiest software to use. It's user friendly and easy to train on.

5.05 05/26/2023 Verified Buyer

Definitely the training. They're friendly, likable people to work with, knowledgeable also.

4.55 04/22/2025 Rhonda Greenhaw

It's really easy to use, and I like the reporting functionality.

4.55 04/04/2025 Ebony Powell

The facilitator was really open to questions, made sure we understood, and had flexibility with our schedule. The staff has all been helpful and incredible.

4.55 04/02/2025 Verified Buyer

The schedule is very convenient. My BCBA swears by it. It's doing a great job with data collection. We were using Central Reach before, and she suggested we switch to Rethink. She loves it.

4.55 03/07/2025 Verified Buyer

I felt like the training was really intensive and I thought everyone was really nice, supportive and understanding through the set up process.

4.55 03/06/2025 Joshua Kern

Once it's up and running, its very solid and easy to use. Especially for non-technical people on the BCBA side.

4.55 02/13/2025 Tisha Nebril

4.55 02/06/2025 Lara Rimassa

Rethink is great, it's very easy to use and pretty intuitive which a big thing for us. I always tell everyone that it's such a simple platform with a great ABA model.

4.55 01/23/2025 Christine Pierre

My questions are answered within a reasonable timeframe. I like that it has so many features for my technicians.

4.55 01/06/2025 Verified Buyer

So far, any parts of Rethink I've used haven't been difficult to navigate. I feel the team has been very supportive since onboarding. I've actually used Rethink before, with a different company, and that's the reason that I chose it when I branched out on my own. I think it does a really good job of helping me accomplish what I need.

4.55 12/10/2024 Dawn Myre

We've been pretty happy with it. We especially like the clinical and billing aspects of the system.

4.55 12/09/2024 Kristen West

Rethink is a very user-friendly system. I also think it's a very cost efficient system to use, especially for smaller practices.

4.55 12/06/2024 Leah Grissom

I really like that it does all of the billing and data collection all in one spot. There are other systems out there that do some but not all of the things that Rethink does. So, it's nice to have it all in one area.

4.55 12/05/2024 Verified Buyer

4.55 12/05/2024 Suzanne Schwartz

The system is very user-friendly and the tutorials that are provided are easy to go through. Anytime I ran into a question, I was able to reach someone on the phone and they were able to help me really quickly and get me the answers I needed. I think the visual layout and the navigation for the behavior technicians is very easy to understand and simple, especially compared to something like Central Reach, which is so overwhelming. Rethink helps me to have a clinical library that is easy to access and easy to build a clinical program with. I'm able to write treatment plans, behavior plans and progress reports efficiently. I think it's also very easy to create a template, have it automatically populate data, it populates my graphs. I like that I can add a little blurb to each part of the graph and can customize what visuals and data I have showing, and what pictures I can upload. It's very easy to do the billing and to schedule appointments, I like that I can drag and drop appointments. I appreciate the flags and notices to let me know if I'm going over and authorization or if I can add billable hours to an appointment. I appreciate the practice management and the data and clinical pieces all being on one platform.

4.55 12/02/2024 Kaylee Bihm

I really enjoy using the billing aspect of Rethink.

4.55 12/02/2024 Cheryl Evans

4.55 10/11/2024 Raelfa Rodriguez

I think that right now it's the best software out there that has everything we need. It has open permissions and it's a complete and comprehensive software and that really serves our needs.

4.55 09/05/2024 Verified Buyer

I don't have any complaints so far. I could just probably use a little more getting familiar with it. I could use some more training sessions now that I'm more established. But, from what I've seen so far it's pretty easy to use. The representatives we've had for training have all been very good and helpful.

4.55 09/05/2024 Christine Johnson

Rethink has the most options for data-taking and prompts. For me, it's the data side of things is where I think a lot of other, similar systems, fall short.

4.55 09/03/2024 Jesse Yargard

I think it's pretty intuitive, it's really easy to use. The features are customizable, which I like. Overall, I think it's a great product.

4.55 07/16/2024 Verified Buyer

We're really just starting out and haven't used Rethink an awful lot yet but so far it's been very comprehensive and easy to use.

4.55 07/09/2024 Verified Buyer

I've worked with other systems and I really like Rethink compared to others. For someone like me, a sort of medium-sized business, it works out perfectly.

4.55 05/08/2024 Trevor Reagan

It does pretty much everything we need it to do. It's a good one-stop shop.

4.55 05/06/2024 Kevin Karanja

The support team is very responsive and it's a very easy system to use.

4.55 05/03/2024 Frederico Nicholas

The system is very comprehensive. It's easy to follow and the flow is good. It's been working pretty good for us so far.

4.55 04/17/2024 Dan Zalk

I enjoy the comprehensiveness and usability of the platform.

4.55 02/21/2024 Tonya Blaney

It covers everything I've seen any other software program do but all in one. I really like the training options. However, just like with any other software, there are occasional bugs.

4.55 02/13/2024 Ellie Averett

It's easy to see where people are at in the training program at a glance.

4.55 01/03/2024 Marianna B

Rethink is an easy start up program to use

4.55 12/15/2023 Bryan Tanner

Rethink has the best practice management and data collection system we've used thus far.

4.55 12/14/2023 Verified Buyer

It's pretty easy to use the system but sometimes it can be a little glitchy.

4.55 11/27/2023 Raizy Schwartz

The system is wonderful to use, and Rethink has wonderful support.

4.55 11/02/2023 Klein M.

The system is helpful and provides filing services.

4.55 10/31/2023 Leticia Moreno

Rethink is a user-friendly platform.

4.55 10/26/2023 Kolade Akanni

The software is good for its purpose.

4.55 10/26/2023 Alisha Simpson-Watt

The Rethink system is easy to use and navigate.

4.55 07/24/2023 Denise Spata

The product is user-friendly. It's one fo the easer systems to use.

4.55 06/27/2023 Verified Buyer

I think the way the clinical and practice management components work together is very helpful." "It's really nice, from the practice management side, to have client's info at our fingertips.

4.55 06/16/2023 Abdul Yousufzai

I think it's easy to work with.

4.55 06/09/2023 Verified Buyer

What I like about Rethink is that's it's one comprehensive platform.

4.55 06/09/2023 Morgan Sanchez

It's the best platform to encompass everything: data collection, scheduling, training, etc.

4.55 05/19/2023 Verified Buyer

I love what the software has to offer. The setup process is very intensive and tedious. Also, we are unable to utlitze certain aspects of the software, such as entering and managing our goals, without first entering in insurance credentialing information. This aspect is frustrating.

4.05 03/26/2025 Verified Buyer

4.05 03/19/2025 Sophia Samaniego

I am currently undergoing the billing service, which is a bit rocky, but I love the system itself. It's awesome. Kayla Clay, the Customer Success Manager, is great.

4.05 03/12/2025 Verified Buyer

It is pretty simple to use and it generally does what we need it to do.

4.05 03/11/2025 Verified Buyer

The support and the training is really really good. With them helping me get things set up, it all went so smoothly. Some colleagues at other businesses had moved to Rethink and that's why I did too and they were right!

4.05 03/05/2025 Verified Buyer

It's fairly easy to use and I've had good customer support so far.

4.05 03/05/2025 Abdi Abdinoor

Overall, I would say it's a pretty good software so far.

4.05 02/20/2025 Lionel Clements

We are really satisfied with the help we've had from the support team getting set up. There are a few things we've noticed that have room for improvement, but I really don't have many complaints.

4.05 01/20/2025 David Sidener

It's very easy to use and navigate the system.

4.05 01/10/2025 Mahika Kandanala

I think the platform is really easy to use and we've had really good support from all sorts of different teams since we started. I think the system is really beneficial to ABA companies. We integrate both psychiatry and RTB training here and it's really easy to manage both systems through Rethink. I've used Central Reach in the past and it just doesn't do as well in a few aspects as Rethink does.

4.05 12/12/2024 Ruth Pamintuan

4.05 11/15/2024 Verified Buyer

Its a very user-friendly system.

4.05 11/13/2024 Verified Buyer

4.05 11/12/2024 Christine Peter

I really thought our training process was very comprehensive. We went from not knowing what we were doing at all to feeling like we knew what we needed to navigate a new system. Rethink really gave us a sense of confidence and helped us run our business from the ground up. We also use your billing folks and I've had a great experience with them as well, with submitting claims and other things like that.

4.05 11/11/2024 Sierra Douthitt

I particularly like both the graphing and the programs that are provided by Rethink. I find it all very helpful.

4.05 10/14/2024 Noel Lopez

I think it's a pretty comprehensive software, which is very helpful and effective for the field we're in.

4.05 10/10/2024 Brenda Canas

I love using Rethink, it works great. These new updates are fire. I might have had different answers if asked before this latest update, but you guys are really keeping up now. I would like to see another update on some programs and some of the other tabs. There were some things that didn't get touched with this latest update and I'm looking forward to seeing further improvements there.

4.05 10/09/2024 Krystal Carr Sancho

The Rethink system, especially for ABA, is kind of all-in-one and that's great for us.

4.05 10/09/2024 Verified Buyer

The billing is really what's very helpful, that's my favorite thing about Rethink. The billing does need to stay in the United States, I will say.

4.05 10/03/2024 Patricia Foster-Hoffman

I like that the data is tied right into their own system. I like the EVV, it's really simple. Our prior system we used we really had problems with EVV and this is just really easy.

4.05 10/01/2024 Verified Buyer

It's a pretty comprehensive system, as long as the people that are using it have the training for it. The programs are really good and so was the training. Overall, I'm pretty happy with it.

4.05 09/11/2024 Rhonda Jacobs

They've been great. The training was especially good. The system is a little bit complex, and so regardless of the training you do have to dive in and figure it out a bit. But, again, the training was amazing and they helped us through it.

4.05 09/11/2024 Angelina Henry

It's easy to navigate and pretty strighforwa. We have had some issues pop up that can get frustrating when they happen over and over, though.

4.05 09/10/2024 Payal Tandon

The staff is really good and overall they are a very supportive staff. I think the ABA side of things is really useful but a lot of the clinical aspects can be quite challenging. The resources provided are really good but I definitely think some other aspects could use enhancement.

4.05 08/13/2024 Kelsey Ruffin

From an administration point of view, it can be a tough system to use. However, from a technicians points of view, it's very easy. I loved the training itself and the support team is great. But, there's a lot happening in the training and obviously it's going to take time to learn everything. I did find myself having to go back a lot in the training, even with taking notes and everything. I think the autonomy that we have and the individuality we are given per client is great. I like that we can upload our own session notes, we're able to tailor it to what we want.

4.05 08/08/2024 Jasmin Duany

I would refer Rethink because of the resources we're provided.

4.05 07/22/2024 Benjamin Wilkins

I don't feel like I've really gotten into everything yet, there are so many aspects to the system. However, so far I've found it really easy to use and everyone I've worked with has been friendly and more than willing to help.

4.05 07/18/2024 Nancy Segarra

When I'm using it myself as an administrator, it's easy and comprehensive and things go just fine. However, the BCBAs do have some trouble using the system.

4.05 07/15/2024 Brittany Streutker

It's very comprehensive, and gives me varying features I can use throughout a day. I use both the billing side and the clinician side. It's nice to be able to have everything in one.

4.05 07/09/2024 Ashley Shayter

I would recommend Rethink due to the ease of selecting programming for clients.

4.05 06/26/2024 Verified Buyer

Once you figure out how to do things it does work pretty well and does what you need it to. I really do enjoy the system and I can't wait to see the future features.

4.05 06/24/2024 Verified Buyer

I believe some of the features on the practice management side of things could be enhanced. Otherwise, I really enjoy using Rethink.

4.05 06/14/2024 Verified Buyer

They save me a lot of time when it comes to writing treatment plans and doing auditing. I like using them for software billing and data correction too.

4.05 05/13/2024 Tristina Ellenburg

There's a lot of different reports that I can't pull that really help guide business decisions. That's the only thing preventing me from saying I would be extremely likely to recommend Rethink. Everything else goes smoothly.

4.05 05/08/2024 Leah Grisson

Most everything goes pretty smoothly. The authorization process has been a good aspect, we appreciate that aspect of Rethink a lot.

4.05 05/02/2024 Reiko Akukwe

The data collection doesn't always seem to actually link to the real progress. That's the only thing that throws me off, everything else is perfect.

4.05 05/01/2024 Christine Peter

It's very easy to use, all of my RBTs have picked up on it easily. Overall, it's a great system to work with.

4.05 04/02/2024 Robynne Bump

The main reason has to do with the features they offer and because it's easy to use. It's got a comprehensive bank with customizable options and the scheduling features are supportive of long term and short term scheduling. The onboarding was also a very smooth process. The whole team that supported was very helpful and answered any questions we had.

4.05 03/18/2024 Verified Buyer

My only hesitation is it's a little more expensive. I think it's a great program overall. I really appreciate how it's all one in one platform.

4.05 03/18/2024 Colin Hazel

4.05 02/23/2024 Verified Buyer

The scheduling, reports, and billing work very well together.

4.05 02/20/2024 Verified Buyer

I'm happy with the services they provide.

4.05 02/14/2024 Verified Buyer

Overall it's a pretty easy program to work with and I'd recommend them.

4.05 02/12/2024 Autumn Kostka

For the most part, it's great and does everything we need it to. We've tried Catalyst and other programs in the past as well and Rethink does what we need from a program better than the rest.

4.05 01/23/2024 Verified Buyer

Using Rethink was challenge for me but I got through it.

4.05 01/22/2024 Ellie Averett

Rethink's system is a wonderful way to chart different training.

4.05 01/17/2024 Jean Carlos Ricardo

Rethink is user-friendly and has multiple different features.

4.05 01/04/2024 Verified Buyer

I think there are probably other programs with different reasons why you would choose them.It depends on what you're looking for in a program like these.For the most part, I would say Rethink has what we're looking for here.

4.05 12/15/2023 Verified Buyer

The system is user-friendly and efficient.

4.05 12/13/2023 Verified Buyer

I think the program is good but I do think it is a little expensive.

4.05 12/05/2023 Verified Buyer

I would give a perfect score and highly recommend Rethink to people I know but the reason why I wouldn't is because I think you guys are too expensive.

4.05 12/04/2023 Verified Buyer

I think the price aspect can be better. I've come across different programs with lower prices who can generally do the same things.

4.05 11/21/2023 Verified Buyer

The financial aspect of Rethink's system works well.

4.05 11/08/2023 Lindsey Dowling

4.05 10/31/2023 Natalie Reimann

4.05 10/25/2023 Donna Jones

I think the program is more user-friendly than the others I have used.

4.05 08/29/2023 Jennifer Giordano

They've got connections to different behavioral assessments. I find that very helpful.

4.05 08/29/2023 Verified Buyer

The platform and software are great but the billing service has created a lot of problems.

4.05 08/25/2023 Hector Hernandez

Overall, I'm satisfied with the system.

4.05 08/25/2023 Verified Buyer

It does a lot of good stuff for us.

4.05 08/01/2023 Shannon Dawkins

They're very responsive. Any feedback we give them they take into consideration.

4.05 07/11/2023 Verified Buyer

Once you figure out the system it is easy to navigate. I like the program library. The system could be more user friendly. It's operating now like an older version of Central Reach, which I used to use, and is probably their main competitor.

4.05 06/09/2023 Angela Brown

Transitioning to Rethink has been a positive experience for us. Overall, we're satisfied with the software.

4.05 06/08/2023 Verified Buyer

Overall, we're satisfied but there are some frustrating aspects such as the issue with data task analysis.

4.05 06/08/2023 Verified Buyer

The live training is limited in time and I was expected to complete it on my own for setting up roles and permissions. The support team doesn't follow up on my support issues and is not forthcoming with help. I have to follow up with them to get a resolution.

3.55 03/26/2025 Verified Buyer

3.55 03/25/2025 Verified Buyer

3.55 03/20/2025 Shawn Woodall

I am a small clinic. If they were a large clinic, they would benefit from more data keeping. The price is better for a small clinic, and the service is everything a small clinic needs. A larger clinic might need more levels of access and services.

3.55 03/10/2025 Verified Buyer

We had really good trainers and are finding the system to be very user-friendly.

3.55 02/24/2025 Candace O'Sullivan

3.55 02/11/2025 Sierra Foster

You guys have really good data collection settings and great options for setting goals.

3.55 01/23/2025 Verified Buyer

I think it's a good and useful system.

3.55 12/11/2024 Kendra Billen

3.55 12/06/2024 Tristina Ellenburg

We're satisfied with the service.

3.55 11/07/2024 Ebony Woods

3.55 10/14/2024 Ashley McPheeters

3.55 10/07/2024 Chaim Goldberg

In the beginning we had a great experience with the training. However, recently communication has been delayed. It's been taking about a month and a half to get a response from support. As far as using the system, the reporting is fine, and the scheduling is very good. However, the role settings and the payroll settings could be better. Additionally, the data entry can be complicated and it can be very tedious to really get you a full picture of the information.

3.55 10/07/2024 Lincoln Kamau

Rethink is a really good software program. It's easy to use and there are a lot of resources. It does a fantastic job, it's one of the best software programs I've used. I just don't see why the coding doesn't automatically do averages for you.

3.55 09/09/2024 Reuven Roberts

Once you're used to the system, it's very easy to work with. So far, I haven't seen much that's not included in the system, it's very comprehensive. The training has been great. I had a couple times where it took a little while to get some answers back, but overall it's been pretty solid. I'm happy with the system, but I don't think I've been using the system long enough to say with absolute certainty that there are no issues, but from what we've seen so far, we like it.

3.55 09/06/2024 Raquel Suarez

The actual training was excellent, once we got access to the system, wes were very happy and things went smoothly. We demoed other software systems and ultimately we chose Rethink after about 5 other demos because of the way that it looks, the way that it felt and the price. I really liked that it was an all-inclusive price whereas with others like Central Reach, there's a base price and if you want other things you have to add on fees, like a restaurant menu. So, that was a positive with Rethink.

3.55 07/18/2024 Jackson Cole

The system works well. You guys are always helpful if I have any question or need to reach out for any reason.

3.55 07/15/2024 Tasha Wilson

3.55 06/21/2024 Imani Robinson

The training and support has been great. They respond to our emails quickly. Every time I reach out. someone responds so I really appreciate that about Rethink.

3.55 06/18/2024 Verified Buyer

The pricing is a bit steep. They also should really have a video library for further instructions, I'd say that's my biggest issue with Rethink right now.

3.55 06/17/2024 Verified Buyer

I like the functionality of the software. However, the issues we have and the inflexibility from support have not left us happy. I feel like we were sold on a lot of functionality that we aren't able to use. We're not able to merge service lines so we're unable to sort our clients by service type. We're considering switching to a different service because it's hindering our ability to perform analytics.

3.55 05/01/2024 Jennifer Moreland

3.55 04/17/2024 Jessica Herrlin

Once I've figured how to navigate the system, it's been great. I really like working with the people at Rethink, they were really kind and personable. I won't be changing from Rethink any time soon. I appreciate the way they treat me as a customer.

3.55 04/17/2024 Christina Settle

I do really like the videos under the resource and training center and I like the medical necessity assessment online, as well as the RBT feature for them to do the videos through Rethink. That makes things a lot easier for them. I like the app features, those have been really to navigate for the staff. It's just been taking me a little bit of time to get used to the system. Perhaps 6 months down the line, some of my answers would have changed a bit. Overall it's been a really good system, it was just an adjustment. I really like the resource and training, I like that we can pull materials off of the programming.

3.55 04/11/2024 Devora Fromowitz

I like that you can filter and add custom fields. We are still fairly new to using Rethink and maybe haven't explored every aspect yet, but those are positives that have stood out to me. There are some features that we're surprised they didn't have, though. Like, if it allowed a provider to verify insurance before data was collected, we would like that. Or, being able to email all your clients right from Rethink would be great.

3.55 04/09/2024 Verified Buyer

Overall, I think it's a good platform. It's very hard to get through to them on the phone. Every time you call, it says someone will be with you in a minute. After an hour, it will tell you to leave a message. It's hit or miss with reaching out to them.

3.55 03/13/2024 Imani Robinson

We're still in the process of getting everything going. So far we've used it for practice management and clinical but we are still rolling things out after starting service with Rethink. We intend to use it for everything we can. So far, the onboarding went smoothly and we got good support throughout that. Though, there has been some trouble getting through to support since then.

3.55 03/04/2024 Verified Buyer

When I've had questions about software, they've been wonderful. However, I'm not satisfied with the credentialing. A lot of things were not really discussed thoroughly at the beginning. I did tell them that this was our first time getting credentials for speech therapy. I did give them this feedback directly to them. I had hoped for them to provide us updates from time to time without having to ask for them. So, more initiative on that. They've been okay and been responsive recently. Towards the beginning, I had a harder time with them reaching back out.

3.55 03/04/2024 Casey Cyr

I like ability to have access to 24/7 health information, also the support has been great. The parent training options with the self-monitoring autism training has been excellent as well.

3.55 03/01/2024 Verified Buyer

Whenever I call, I'm always on hold. Other than that, Rethink is awesome to work with.

3.55 02/21/2024 Verified Buyer

The pricing is a bit high and then I have a lot of issues with the support team, as I said. Otherwise it would be a 10 but the support response time in particular is a big issue.

3.55 02/20/2024 Verified Buyer

I like it overall. It's glitchy, which drives me nuts and it's not always intuitive. But, it meets our needs and is honestly just good enough, if that makes sense.

3.55 02/14/2024 Verified Buyer

It's easy to use and does what we need usually. But, I haven't used a lot of the training and support. I know recently I've come across some issues where using the behaviors tab, I can only put in three objectives and it'd be nice to be able to have more than 3.

3.55 01/16/2024 Verified Buyer

While the system is easy to use, there are a lot of issues with the data collection portion of the system.

3.55 12/20/2023 Verified Buyer

We still like Rethink. They're a good company. The customer service is always so pleasant. I would say, having better company reports would be nice. I've had my daughter, Michelle, help us and make reports and that would be time consuming. I have no hard feelings at all towards Rethink though. Something about the billing too is different. Central Reach's is better when it comes to that. I'll have a meeting with someone from Rethink on Thursday and go into more details on everything then.

3.55 12/18/2023 Verified Buyer

As a BCBA, the behavioral graph doesn't show the trend line so we have to calculate it ourselves. Also, another issues is that it's very redundant and it's not very smooth to access. I'm starting to go back on the tutorials and I feel like some things can be added on with the tutorials.

3.55 12/14/2023 Melanie Lawrence

3.55 12/14/2023 Verified Buyer

It is difficult to use at first and there is a lack of customer support.

3.55 12/12/2023 Verified Buyer

Rethink has a majority of the features companies need.

3.55 12/05/2023 Verified Buyer

The front-in data clicks are great, same with the authorizations but it is a little difficult to use the system overall without having third parties open.

3.55 12/01/2023 Verified Buyer

It was good for me to get started, but later on I needed something more in depth. I think it would be good for someone just starting off though.

3.55 12/01/2023 Verified Buyer

I do like that there are different templates available. The library is a great start for beginners.

3.55 11/07/2023 Erin McCarthy

3.55 11/06/2023 Isma Coleman

3.55 11/02/2023 Verified Buyer

Some of the pros do outweigh the cons.

3.55 09/26/2023 Verified Buyer

I like the clinical side of it. It meets our needs.

3.55 07/25/2023 Ebony Willis

It's really easy to get in touch with someone and they're always making updates.

3.55 06/26/2023 Verified Buyer

They have a lot of good parts to the system, having the various components in one system makes it easier to manage.

3.55 06/16/2023 Verified Buyer

I would recommend Rethink but I would encourage anyone to dig deeper into Rethink's capabilities before choosing them.

3.55 06/13/2023 Verified Buyer

I like that scheduling and clinical are on the same platform. I also like that they have a bank that allows you to add goals.

3.55 06/09/2023 Verified Buyer

I want to stress that I love our biller and she does a great job. However, as a business owner and someone who has worked with similar software on the backside, information is not organized. Documents aren't saved in files and there isn't a tree-structure available to easily find documents. Invoices do not include any date ranges or a breakdown of what we brought in during what periods so it is hard to track the 4% of our billing that Rethink charges. Also, it would be nice if invoices come in mid-month instead of the first of the month.

3.55 05/31/2023 Verified Buyer

We are experiencing an issue where our notes are being archived for no apparent reason. Once the notes are archived we are unable to retrieve them in order to sign them. For us to retrieve archived notes we have to reach out to the support team. I reached out to support two weeks ago for help with this issue. I received a call back a week later at which time I was told that there are only 2 people who work in support and that both of them had been off the previous week. The person I spoke with was unable to assist me and I'm still waiting for a resolution.

3.55 05/30/2023 Abdul Yousufzai

3.55 05/23/2023 Ileisys Espinosa

3.05 04/04/2025 Verified Buyer

3.05 11/08/2024 Chelsea Waxler

3.05 08/12/2024 Jill Sanders

3.05 07/09/2024 Ivette Cortes

3.05 04/02/2024 Verified Buyer

I think that there are issues with the billing system. So for us, Rethink and Tebra are connected together and they need to be looked at as one system. The support around Tebra is lacking.

3.05 02/12/2024 Kristy O'brien

You have the option to have their billing team help you along which is very nice. Rethink makes things a lot more time efficient for us and there are a lot of extra services they include to help you out. as well.

3.05 01/09/2024 Melanie Lawrence

3.05 12/15/2023 Verified Buyer

I work with adults and Rethink is designed for children. Anything I reuse, I have to rewrite it to appeal to adults.

3.05 11/01/2023 Verified Buyer

It's not a bad system, it's just cumbersome. On the positive side, they do make adjustments here and there.

3.05 11/01/2023 Verified Buyer

Rethink is a better solution than most other programs, but the efficiency could improve.

3.05 10/25/2023 Verified Buyer

Given the fact that they fix things on a weekly basis, I would recommend them. The improvements they are making are helpful.

3.05 09/15/2023 Verified Buyer

There are some kinks in the system that are frustrating. For example, the program does not have the ability to update baseline data. You're not always able to create appointments without restarting the system. I personally don't work with the billing side, but I do know that we have had numerous issues with the billing side to the point where there have been discussions about switching services. I can provide more feedback on the billing issues when speaking with Rethink directly.

3.05 07/17/2023 Allison DeNatale

3.05 07/17/2023 Jennifer Espinal

3.05 07/14/2023 Verified Buyer

The system is always glitching. So if we are working on a treatment plan and the system glitches we have exactly 5 seconds to save the work, literally just 5 seconds and all the work is erased.

3.05 06/28/2023 Verified Buyer

That's hard to say, I've only had experience with one other platform.

3.05 06/23/2023 Verified Buyer

There are some things that are super straight forward, but errors pop up repeatedly when using Tools such as templates. When we enter in client information we'll enter in a large group of clients at once. Once we've entered in the clients, we receive error messages, and our work isn't saved. This has caused us to lose over 90 hours of work. The front-end training is very thorough. My issues are with the support. When we contact them regarding the errors we receive, support will ask us what time and client we received the error for. There is no way for us to know for sure as we enter multiple clients into the templates at a time and don't get the errors until after they've all been entered. It's frustrating because we have already lost all of the information we put in and have provided support with what we can. We still have not received a resolution to the issues and there are issues occurring across the board, not just in one portion of the software.

3.05 05/19/2023 Zahra Aly

2.55 04/08/2025 Verified Buyer

2.55 02/11/2025 Eglal Ibrahim

2.55 01/15/2025 Verified Buyer

2.55 01/07/2025 Verified Buyer

2.55 12/03/2024 Bill Koffer

2.55 11/15/2024 Akrum Eidelsafy

2.55 11/14/2024 Verified Buyer

2.55 10/01/2024 Verified Buyer

2.55 08/07/2024 Verified Buyer

I've never gotten access to it. They can't get me in. I'm just trying to get through to somebody to get access and it's been an impossible process. I pay for it but I don't have access. Don't worry, that won't happen next month. You can't charge me for something I don't have. I'm really unsatisfied with the training and support. I actually helped a different company transfer from Catalyst and Central Reach over to Rethink. But I've had a really bad experience with my own personal account so I'm probably going to look into a different system next time I were refer to a big company. I would love for somebody to contact me. I called and asked somebody to reach out and get me access and it's been crickets and radio silence.

2.55 08/06/2024 Verified Buyer

I am still having trouble setting up my account and have not gotten any answers. I'm using a different system entirely at this point until I can get the answers I need.

2.55 07/16/2024 Leah Elchonen

2.55 07/15/2024 Verified Buyer

We're new and trying to learn the whole system and not getting much feedback except for "go watch a video". I think that once we get into the system and know it a little better I'd be more apt to recommend it. However, so far it's been very difficult to get any support on training and we could really use more feedback from Rethink.

2.55 05/03/2024 Alisa Lanzetta

2.55 05/02/2024 Verified Buyer

They're billing me for six people and I only have one. I spoke with them and they agreed that's correct but the bill is still coming at $300 dollars but I only have one person active. The billing system is not working for me. They told me on the phone that they were going to sort it out yet I keep getting a bill that I owe $300 each time. So I probably owe over $1200 overall for one person. If I had went with another company, I wouldn't have owed anything until I bill out but Rethink is charging me and I don't even have clients. They're turning my company into a deficit. I have told them this multiple times. I am not able to accomplish my goals at all because it's draining my company. I really regret joining with them. I will probably end up dropping them to use another company. I think their intentions are good because they say they're going to correct it but I don't think that the billing department is not communicating with the rest of the system. Every month my business is failing because of Rethink.

2.55 03/19/2024 Bill Koffler

2.55 03/12/2024 Verified Buyer

Training and support was great. If it was slightly less complex, I probably would refer more often but at this point I'm wondering if I'll go past the year I have with Rethink as it is.

2.55 03/11/2024 Charlie Morrison

Setting up clients in there was way easier than using other programs I've used in the past. However I was paying out money for a service that, now that I've learned how to use Excel, I no longer need.

2.55 02/14/2024 Verified Buyer

It would be a solid 8 if they could work out the bugs. But, as it stands, it'd be a 5. We have a lot of employees losing data suddenly when working with the Rethink system. Support will also kick you out of the system suddenly even if you're using it, with no warning.It works great when it is working but when it's not, it's really not.

2.55 01/10/2024 Verified Buyer

The system is difficult to use, and not comprehensive, and the support team does not properly help customers.

2.55 01/10/2024 Michael McGowan

2.55 11/13/2023 Verified Buyer

The support has not been good. It takes weeks to get an answer for anything.

2.55 11/09/2023 Michael Mesa

2.55 11/06/2023 Camilo Ramirez

2.55 11/03/2023 Verified Buyer

The scheduling feature is a really huge thing for me and I wish it could be better and easier to use.

2.55 10/30/2023 Verified Buyer

Rethink is just not a reliable software to use. We have a lot of tech issues.

2.55 08/30/2023 Verified Buyer

2.55 08/21/2023 Verified Buyer

We often have a lot of technical issues with the platform." "When we started with Rethink they were different, they offered something new. Now there is a lot competition out there with similar platforms for 1/3 of the price.

2.55 08/21/2023 Verified Buyer

We are unable to extract data so that we can utilize the data to do other tasks. We have some capability but not to the extent that is useful to us. That also includes importing data. It would be helpful if we could import data from an Excel or csv file. It is helpful for us in terms of clinical and RBT training just not in practice management. We appreciate their attempts to roll out new features but I feel that the updates are not thoroughly tested before being pushed which is causing issues for the end users.

2.55 07/24/2023 Denise Spata

2.55 07/07/2023 Verified Buyer

I would recommend them with the warning that the system has bugs. It's a good system if it works the way it is supposed to." "It's extremely hard, on the clinical side, to contact anyone with follow up questions after the initial training.

2.55 05/19/2023 Verified Buyer

We have had issues with our billing during the setup and accuracy of our billing. The UI is non-intuitive and non-customizable. The support staff has poor communication and is slow to respond to our inquires.

2.05 02/24/2025 Verified Buyer

2.05 10/01/2024 Verified Buyer

2.05 05/03/2024 Diane Tobin

2.05 12/13/2023 Verified Buyer

The constant bugs, outages and loading screens can be a big problem. When it works, its a phenomenal program, but it often doesn't work.

2.05 11/16/2023 Kimberly Morales

2.05 10/30/2023 Verified Buyer

I'm being charged even though I'm unable to use the system effectively. I've asked to speak with a supervisor several times but the support person refused to transfer me.

2.05 08/25/2023 Verified Buyer

As soon as I get bigger, I will consider leaving Rethink.

2.05 08/21/2023 Verified Buyer

I would not refer anyone to Rethink, given my experience with billing.

2.05 08/07/2023 Verified Buyer

The outages the system has with syncing and capturing data. There are weekly interruptions from how the system is supposed to work.

2.05 07/27/2023 Verified Buyer

I'm considering leaving Rethink. I've done several demos, I'm actively looking.

2.05 07/10/2023 Verified Buyer

There is no capability of doing agency-wide overview reports.".

2.05 05/25/2023 Bryan Tanner

1.55 01/09/2025 Caitlyn K.

1.55 12/04/2024 Verified Buyer

1.55 11/04/2024 Verified Buyer

1.55 08/09/2024 Verified Buyer

You guys take too long and you're not customer friendly. I wish I had stayed with CareSoft. I thought Rethink would be a better program and it has not been at all. I'm back to mostly using entirely CareSoft entirely, actually.

1.55 06/20/2024 Nelson Favela

1.55 09/19/2023 Verified Buyer

Again, the biggest problems are the crashing and the lack of support.

1.55 09/07/2023 Verified Buyer

It's not very likely I would recommend Rethink. It really doesn't do what we need it to do. For example, there is no block booking. If I have four people seeing the same client, I have to book them individually, four times.

1.05 02/06/2025 Gisela Parra

1.05 01/15/2025 Verified Buyer

1.05 01/08/2025 Billie White

1.05 11/13/2024 Verified Buyer

1.05 11/04/2024 Charles Morrison

1.05 05/02/2024 Verified Buyer

I wouldn't be very likely to recommend Rethink because of the issues I've had with support. We've had some issues with both support and training. A lot of tickets go unsolved and it takes a very long time to get issues resolved. Additionally, as mentioned, there is not a lot of customization available to us.

1.05 02/22/2024 Rebekah Edge

We've been with Rethink for about a year and a half now. It's not the most robust system I will say. When we signed up with them, they were two different companies that were supposed to be merging into one. I feel like a lot of promises of what would happen when they merged together have not actually happened, so that's been very frustrating for the team. Data collection is not bad but doesn't meet every one of our needs, as in having different ways to collect data. It's a very basic system. I do like their question and answer area that you can go and do some research on, I like that. I like that you can also submit suggestions for upgrades to their system. I would just say it's not near as robust as others. Some of the system doesn't seem to communicate with other parts of the system. We were looking for ease of consolidation with the merge and that hasn't happened yet. It's disappointing. If it wasn't so laborious to change systems we would probably leave Rethink, we have looked actually. We love Total Therapy and we're neutral towards Rethink if that makes sense. In terms of what was promised when we signed on with them hasn't been delivered. The system doesn't go down which is nice and it's easy to log into but doesn't meet our needs fully. There's not a lot of ways to customize things within the system for ourselves either.

1.05 01/23/2024 Verified Buyer

There are so many glitches in the system and the scheduling part is very hard. Now, we have multiple locations. The system doesn't support multiple locations. I have to create separate emails for the separate accounts. The billing is also problematic too.

1.05 01/17/2024 Ashley Henline

1.05 08/01/2023 Verified Buyer

The clinical side of this works okay for us.

1.05 07/27/2023 Verified Buyer

There are complications with billing as we don't bill through insurance since we're located in Canada. We were hoping the Rethink software would simplify this for us but it hasn't. If we were able to change the label of "billable" to meet out needs it would be much better. For scheduling there isn't a way to adjust an employees availability in the case where they have an emergency and are unable to work for a day. In the system we have to set an appointment to show them as unavailable.

1.05 06/30/2023 Verified Buyer

When we've asked for help or information on how to do something, they just pass it on and nothing gets done.

1.05 06/19/2023 Verified Buyer

It's not user-friendly. We can't make an appointment on the app. All programs are categorized together so it is confusing. We have to download graphs one by one. Not all employees are ablet o to view other people's calendars. We are unable to access data on the app. It's frustrating to use. There are features that show each of our providers every employee we have. They should only be able to see their information and not every employee. Also, password resets are difficult to do. Each time we reset a password we have to provide a different email address for our employees. It's time-consuming and not easy for our employees to keep track of. Support doesn't always respond when we submit a ticket or request for help.

1.05 06/02/2023 Verified Buyer

There are features that I like but the glitches in the scheduling, lack of training, and support is frustrating.

1.05 05/16/2023 Verified Buyer

When I get a hold of someone they are nice but I've not been able to get the set up of my services completed in order to be able to use the system. I have not been able to set up the program with the company. I used their credentialing program and was not thrilled, lots of miscommunication. I've been working on this since December and I am still waiting to hear back from them so that I can enroll in the data collection and billing services in order to start seeing clients. I am about to look for another provider, but I received a discount on the credentialing program if used their billing and data collection program. The inability to utilize the system is directly impacting my business as I'm unable to schedule clients. I've previously recommended the Rethink System to a colleague but now regret that decision-based on the frustration I've encountered in finishing my setup.

0.55 01/06/2025 Verified Buyer

0.55 12/16/2024 Maranda Rainford

0.55 10/03/2024 Verified Buyer

0.55 08/12/2024 Verified Buyer

I've not had a good experience at all. You guys delegate everything out. The whole point of paying for your services was so you guys could help with support. But every time we try to reach out it's "no that's not something we do as a company. The whole point was to assist us and help the process be as seamless as possible but it seems like more and more things are being delegated out and it's kind of frustrating.

0.55 06/19/2024 Harry Yarmish

I had a lot of high hopes for the program when I signed up. I was recommended by a few people, but it's just not working for me at all. There's no reason why, when my BCA does the initial assessment and puts it in the system, once you try to assign the RBT the original assessment can be changed. That's ridiculous. If I wanna have another call to discuss these things, I'd like to have a BCA on the call as well as a technician.

0.55 03/14/2024 Jesenia Blanco

0.55 02/20/2024 Verified Buyer

There are a lot of limitations in the software and it's difficult to set up necessary restrictions within the system.

0.55 02/06/2024 Verified Buyer

I would not recommend Rethink based on the ongoing challenges and issues we have with it that I listed above.

0.55 11/02/2023 Verified Buyer

Parents are unable to use Rethink. The system is not providing the resources we need, and will not let us enter the data or appointments we need to enter.

0.55 10/09/2023 Verified Buyer

The system is lacking functionality for operators to do their job effectively. It has been very slow recently and I have to continuously log out to go back in at least ten times a day. The system is not fully functional which slows down my workday.

0.55 09/20/2023 Verified Buyer

We just had a major outage and most of the staff's data from this past Thursday and Friday was deleted. It was necessary documentation for insurance compliance purposes.

0.55 08/25/2023 Verified Buyer

There are numerous issues with customer service, and tracking baseline data, and the system has a lot of bugs in it.

0.55 05/31/2023 Verified Buyer

If they fix the support, I would definitely recommend them.

0.05 04/08/2025 Verified Buyer

0.05 02/12/2025 Obsa Mohamed

0.05 01/07/2025 Verified Buyer

0.05 10/02/2024 Jordan Hausman

0.05 08/07/2024 Verified Buyer

I had asked the marketing team specifically "Is anybody going to be available to help me if I had questions? Could I call someone?" He reassured me that yeah, I can call someone and they would be available. That was not true at all. People only work via email at Rethink and when I ask the person I'm emailing if I can call them, they say they're not provided with phones, so I cannot call anybody. I will never refer this to anybody. It is not an easy program to use. It is very time-consuming. Especially when you're just starting to learn to use things. People aren't available to help. It would be so much easier if I could call somebody- like maybe the trainer who helped me- to just ask if something is right. They kept referring me to training videos instead when I would have just one little question to answer. I had used Central Reach before Rethink and I thought Central Reach was bad but it turns out they were actually better. I thought there would be something better out there and that Rethink would be it. The marketing team made it sound appealing and it's just not usable in application. I'm actually looking to switch off of Rethink as soon as my contract is up. Also, to bill through Rethink, it's $.75 a claim and that is very expensive There's some other additional fees involved, too, that nobody told me about. I think it's just a very expensive system. That's another reason I would never refer anybody to Rethink. In fact, I will tell people about the negative issues I'm having with them instead.

0.05 08/05/2024 Verified Buyer

The usability is not as good as other, similar programs on the market.

0.05 08/02/2024 Verified Buyer

I have voiced my concerns with Rethink as high up as the Vice President of the company and nothing is done about it. From the first time that we spoke with Rethink, they lied. They lied during the training, they literally gave me false information. I signed on according to that info I was given and then, upon finding out I was lied to, I was like "Wait, that isn't what I was told, can I change my contract?" They said I could but then when I tried, I couldn't. So, I haven't been able to use it because of the false information I was given. Then, I had an individual that was on there, she left and I tried to remove her and they still bill me for her. I can't see a rhyme or reason for why they would do that. So, I am paying over 50 percent more than I was led to believe I would pay for. Also, they will send me a correspondence saying "We took this or that money out of your account." for an invoice that isn't even due for three or four weeks. We're just working on writing our own programming at this point to avoid using Rethink. I'm just waiting for the contract to run out.

0.05 07/11/2024 Verified Buyer

My problem and the reason I'm not going to renew is because the onboarding did not go well for me. Once I figured it out, it's not hard to use. But, in order to get it up and running, it was a real hassle. There was one person who was extremely knowledgeable and helpful and everyone else I had to deal with was very uneven in the speed in which they did things and it was just not a fun experience for me. The person I dealt with for the billing was borderline gruff and was unhelpful.

0.05 04/03/2024 Lauren Elchonen

0.05 02/29/2024 Verified Buyer

For all the reasons stated above. I've kind of lost hope in Rethink. I thought they would eventually combine all the components for a really good platform for ABA practices. I think there is a lack of focus, vision, and talent on their part.

0.05 02/23/2024 Verified Buyer

Because they're not offering anything other companies have. The technical support is inadequate.

0.05 01/30/2024 Verified Buyer

0.05 01/09/2024 Jennifer Taylor

0.05 01/03/2024 Verified Buyer

I used Rethink starting in 2019 and stopped in 2021. I have gone back to using them but just for RBT training. It took support a month to get it active. I had a lot of struggles when using them in the past and I would not go back to the system. The ease of use is fine but only when its working. THere are several areas I liked but the glitches made it impossible to use. The glitches outweighed the positives. I found the support lacking, there was no answers on why the glitches kept happening or how to fix it.

0.05 10/30/2023 Verified Buyer

I haven't been able to bill for 3 months. It's the worst. I've been wanting to leave for a while now. They are no help and I would never refer them to anyone.

0.05 10/27/2023 Verified Buyer

In fact, I actively tell people not to use Rethink.

0.05 10/03/2023 Verified Buyer

We were having problems with our previous provider so we switched to Rethink because we were assured that system maintenance would be scheduled well in advance, that we would be able to access the system and our data without problems. Unfortunately, that has not been the case." "In the past 6 months outages of the Rethink system have become more and more frequent. We are also having trouble more often saving our data." "The glitches are very challenging and very frustrating. It has negatively impacted our productivity.

0.05 09/19/2023 Verified Buyer

Considering all the previously stated problems, financially it's a rip off.

0.05 08/29/2023 Verified Buyer

I started with the Rethink Software in May. It's now August. I haven't been able to bill the entire time due to all of the issues I've encountered. It's been very frustrating from the beginning. I wish I could get out of my contract but I know that's not an option.

0.05 08/25/2023 Verified Buyer

I'm pretty dissatisfied with the credentialing process as well.

0.05 07/18/2023 Verified Buyer

“Scheduling, payroll and overall set up presented a challenge every week. We were constantly reaching out for technical support. It didn't help.”

0.05 07/12/2023 Verified Buyer

Never.

0.05 06/20/2023 Verified Buyer

At this point, the only thing we use Rethink for is RBT Training. We have asked numerous times to get out of our contract but Rethink has no allowed us to. We're now paying for 2 different software systems to operate our business due to the issues we have experienced with Rethink.

0.05 06/09/2023 Verified Buyer

Right now, I can't recommend it because it doesn't function the way it should since the last update. It's gotten progressively worse." "It loses data. We're insurance based, we can't get paid without the notes.

0.05 06/08/2023 Verified Buyer

The system is not user friendly. Notes are often lost so we have to re-enter them frequently. Using the system is very frustrating.

0.05 06/08/2023 Verified Buyer

I would actively advise colleagues to use a different company. I would warn people against using Rethink due to the issues we have. Due to the shortcomings of the system it has cost our company money in terms of claims that haven't been paid and refunds that we had to pay back to insurers as a result of Rethink not providing documentation to insurers during our audits. It's a bad service and I have nothing good to say about it. The only reason we haven't canceled our service is that learning a new system takes time and we don't currently have that time. I would like to meet with a Rethink representative in person to discuss these issues so that we can both be looking at the same computer screen while we go over everything.

0.05 05/31/2023 Verified Buyer

The software is very glitchy. We're often unable to locate items for audits and signatures aren't always saved. Overall, we are very unhappy with the software.